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Audio-Visual Support Specialist

Job Locations US-NY-New York
Job ID 2024-1408
Category
Information Technology
Location : Address
55 Hudson Yards
Type
Full-Time

Overview

The Audio-Visual Support Specialist is a member of the Information Technology Department at Milbank, LLP, reporting to the Executive IT Support & Telecom Manager.

 

This position is based at 55 Hudson Yards, New York, it will be onsite 5 days and the schedule is 4pm –11PM.

Responsibilities

  • Collaborate with colleagues to support meetings and multi-media activities
  • Set up conference room technology for scheduled and ad hoc audio and video meetings
  • Assist meeting participants in using the Firm’s internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike
  • Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events
  • Help troubleshoot, repair or escalate issues related to our integrated AV systems
  • Support Firm events by setting up, supporting and/or removing AV equipment
  • Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly
  • Take ownership of technical problems and be proactive in resolving the issue
  • Assist the team with IT equipment moves to support internal office relocations
  • Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions

Salary Range: $65,000 to $82,000 (Based on experience)

Qualifications

  • 1+ year in a similar role
  • High School diploma required; a Bachelor's degree in related field preferred
  • Have knowledge of VOIP system, Cisco Call manager
  • Diagnosing and resolving end-user issues
  • Team player who is ambitious and motivated
  • Excellent interpersonal skills and patience working with others
  • Must be able to multitask and work in a fast-paced environment
  • Must have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization
  • Strives to exceed the expectations and needs of internal and external clients
  • Makes personal contact, follow ups and closes loops in a timely manner
  • Ability to work in a team and solo environment
  • Excellent verbal and written skills
  • Capable of grasping new concepts without prior experience
  • Ability to lift 50Lbs or move equipment, if needed

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Milbank is an international law firm with offices in New York, Los Angeles, Washington DC, Sao Paulo, London, Frankfurt, Munich, Beijing, Hong Kong, Tokyo, Singapore, and Seoul.

The Firm is an equal opportunity employer. We are firmly committed to a policy of non‑discrimination and to the rights of all employees to work in an environment free of sexual harassment and discrimination. Moreover, discrimination against or harassment of any employee on the basis of the employee’s actual or perceived age, race, color, religion, hair, hair texture, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, gender, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other classification protected by federal, state and local law, is not acceptable and appropriate disciplinary action may be taken against any employee willfully violating this policy. This policy applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact Elizabeth Hart (212) 530-8613.