Senior Collections Coordinator

Reporting to the Associate Director of Revenue, the Senior Collections Coordinator will have an important level of responsibility related to the control, monitoring and collection of the Firm’s accounts receivable portfolio and implementing the firm’s Collections Policy.

• Maintain accurate records of collection activities focused on Aged AR >60 Days, including communications with clients, partners, billers and track progress towards resolution or payment in the collections database.
• Coordinate with billing partners and clients to proactively address inquiries and concerns related to invoices and outstanding balances, providing detailed explanations, and seeking input to expedite resolution and minimize disruptions.
• Utilize effective communication skills, both written and verbal, to convey collection inquiries to billing partners and clients in a clear and understandable manner, ensuring transparency and accountability throughout the collections process.
• Assist in coordinating the resolution of billing issues with the Billing team, including paper, email, and e-billed invoices. Monitor status of e-billed invoices; coordinate with attorneys and e-billing team to appeal disputed entries.
• Research and review account histories and payment patterns to assess the likelihood of payment and determine appropriate collection strategies in accordance with Firm’s Collections Policy.
• Conduct regular inventory reviews to identify and prioritize accounts for follow-up, address concerns, and explore opportunities for improvement and efficiency gains.
• Routinely communicate with the Associate Director of Revenue to identify “high risk” inventory that may result in payment delays to ensure the resolution of issues or that it is escalated in a timely manner.
• Develop customized collections strategies tailored to the client’s and/or practice group’s unique circumstances, preferences, and industry requirements.
• Coordinate with the Cash Receipts team to resolve unapplied/unidentified cash items and help identify where payments should be posted in situations where remittance advice is missing or unclear.
• Ensure the timely Write-Offs of aged or otherwise uncollectible inventory.
• Assist firm management in coordinating quarterly, mid-year and fiscal year-end collection activities to ensure the firm meets its annual cash forecasts by December 31st.
• Develop and maintain strong relationships with key stakeholders, including billers, billing partners, clients, and internal teams, fostering trust and collaboration to support effective collections management.
• Assist the Associate Director of Revenue in ongoing process improvement projects aimed at increasing cash collections and reducing days outstanding statistics throughout the year.
• Other responsibilities within the billing/collection function as they may be assigned from time-to-time.

Salary Range: $90,000 to $115,000

• A bachelor’s degree or equivalent experience required.
• 5+ years’ experience in a large law firm billing department or comparable industry.
• Software: Elite (Enterprise or 3E) or Aderant (3E preferred); ARCS3; Target Cash; Design Gallery, InTapp Open and Intapp Time is a definite plus.
• Experience with BillBlast, eBilling Hub and E-Billing vendor sites preferred.
• High proficiency in MS Outlook, Word, Excel, and Power Point.
• Strong written, verbal communication, and analytical skills.
• Ability to manage multiple assignments and successfully prioritize competing deadlines.
• Functions as a self-starter, takes initiative and assumes responsibility without being asked.
• Works well independently and with a large team; detail & results oriented.
• Demonstrate a high sense of accountability and professionalism when dealing with Billing Attorneys and clients, while maintaining the client/attorney relationship.
• Flexible with overtime when necessary.