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ServiceNow Workflow Developer

Job Locations US-New York City
Job ID 2026-1601
Category
Information Technology
Type
Full-Time
Workplace Type
Hybrid
Location : Location
US-New York City

Overview

Develop, enhance, and support ServiceNow workflows and automations that integrate systems including Workday, One Identity, Entra, CMDB and asset management. This role designs and implements agentic/AI-enabled workflows in ServiceNow to automate triage, fulfillment, and user support experiences while maintaining control, auditability, and security.  This is achieved by building reliable, secure, and auditable workflows using Flow Designer/IntegrationHub and scripted components where required. 

Responsibilities

  • Collaborate with stakeholders to gather requirements and translate them into technical solutions
  • Design and build ServiceNow workflows using Flow Designer (and legacy Workflow Editor where applicable)
  • Utilize ServiceNow's capabilities to automate and optimize business processes using agentic AI
  • Build and maintain IntegrationHub components including custom actions, subflows, spokes (as required), connection & credential setups
  • Develop integration-driven workflows to implement and maintain Service Catalog request workflows for access requests (REQ/RITM), approvals, tasks, and fulfillment status tracking
  • Handle data mapping/transformations (e.g., Workday data, ServiceNow user fields, One Identity entitlements
  • Create and maintain scripted logic as needed including business rules and scheduled jobs following secure SDLC best practices
  • Coordinate deployments across environments and support release management processes
  • Implement robust integration patterns including error handling, retries, idempotency, correlation IDs, and logging/audit trails
  • Troubleshoot and resolve production issues (API errors, auth failures, data mismatches, performance bottlenecks)
  • Maintain code quality through version control (Git) and thorough documentation
  • Security-first development mindset including ACLs, roles, and Credential Storage
  • Produce and maintain documentation (integration specs, data maps, runbooks, support procedures)

Qualifications

Technical Skills:

  • Extensive ServiceNow development experience, including Flow Designer, JavaScript, IntegrationHub, platform architecture, and REST/SOAP API integrations
  • Experience developing agentic AI workflows
  • Strong understanding of Web Services, RESTful APIs, and SOAP APIs
  • Proficiency with Azure SQL and T-SQL (database design, stored procedures, user-defined functions, integrated security)
  • Experience with Visual Studio or similar development platform and Git version control
  • Full SDLC experience (design, implementation, testing, deployment, documentation)
  • Proficient with Postman for testing APIs
  • Experience with CI/CD for deployment 

Professional Skills:

  • Strong analytical and problem-solving abilities
  • Excellent written and verbal communication skills
  • High attention to detail
  • Quick learner with adaptability to new technologies
  • Ability to work independently and collaboratively

Preferred Qualifications:

  • ServiceNow certification CSA or CAD
  • Experience with legal or HR systems and applications
  • Front-end development skills (HTML5, JavaScript, CSS)
  • Familiarity with legal technology platforms (NetDocuments, IntApp Time, IntApp New Business Intake, SharePoint)
  • Experience developing workflow automation solutions on platform besides ServiceNow 

Education & Experience:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of professional software development experience

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Milbank is an international law firm with offices in New York, Los Angeles, Washington DC, Kansas, Sao Paulo, London, Frankfurt, Munich, Hong Kong, Tokyo, Singapore, and Seoul.

The Firm is an equal opportunity employer. We are firmly committed to a policy of non‑discrimination and to the rights of all employees to work in an environment free of sexual harassment and discrimination. Moreover, discrimination against or harassment of any employee on the basis of the employee’s actual or perceived age, race, color, religion, hair, hair texture, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, gender, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other classification protected by federal, state and local law, is not acceptable and appropriate disciplinary action may be taken against any employee willfully violating this policy. This policy applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact Elizabeth Hart (212) 530-8613.