We are seeking a motivated and collaborative professional to join our team. As an Audio-Visual Support Specialist, you will be responsible for supporting meetings, conference room technology, and audio-visual and telecommunications systems as a member of the Global Technology Services (GTS) Department.

Success in this role requires strong communication and collaboration, a proactive and adaptable approach, positive working relationships, and a commitment to exceptional results.

This position offers an opportunity to make a meaningful impact and grow within a dynamic and fast-paced environment.

The Audio-Visual Support Specialist is a member of the Global Technology Services (GTS) Department at Milbank, LLP. The Specialist reports to the Manager of AV & Telecom.

This position is based at 55 Hudson Yards, New York, it will be onsite 5 days and the schedule is 1:00 PM to 9:00 PM.

Please note: This is an entry-level opportunity ideal for individuals who are eager to learn, develop new skills and grow their careers. 

• Collaborate with colleagues to support meetings and multi-media activities.
• Set up conference room technology for scheduled and ad hoc audio and video meetings.
• Assist meeting participants in using the Firm’s internal collaboration tools, such as Webex, audio conferencing, Cisco Jabber, ClickShare, and alike.
• Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events.
• Help troubleshoot, repair or escalate issues related to our integrated AV systems.
• Support Firm events by setting up, maintaining and/or removing AV equipment.
• Use EMS systems, as well as other Firm systems, to ensure AV requests, reports, follow ups and activities are maintained and recorded.
• Assist supporting hardware, software, mobile devices and other peripherals.
• Monitor the call queue from our internal ticketing system (Service Desk) and record, track and close service incidents in a timely manner.
• Take ownership of technical problems and be proactive in resolving the issue.
• Assist the team with IT equipment moves to support internal office relocations.
• Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions.
• Manage and control telecommunications systems for all locations on a corporate level
• Include serving as technical consultant to end-users and less experienced personnel
• Maintain support coverage, which includes monitoring and directing resolution of outages, issues and maintenance of all telecommunications systems
• Investigate and provide root cause analysis for all telecom interruptions and provides mitigation plans to prevent reoccurrences
• Work with vendors to ensure availability and stability of all voice services
• Participate in the execution of all projects in the telecommunications environment keeping in mind larger projects may be assigned a specific project manager
• Add, move and changes to new Hire and departure for VoIP system

• Team player who is ambitious and motivated.
• Excellent interpersonal skills and patience working with others.
• Must be able to multitask and work in a fast-paced environment.
• Must have exceptional skills in the following: communications, customer service, problem-solving/trouble-shooting, follow-up and organization.
• Strives to exceed the expectations and needs of internal and external clients.
• Makes personal contact, follow ups and closes loops in a timely manner.
• Excellent verbal and written skills.
• Capable of grasping new concepts without prior experience.
• Ability to lift or move equipment, if needed.
• VOIP system configuration and VOIP telephone installation.
• Diagnosing and resolving end-user issues.
• Ability to pull and run cabling for telephone systems.
• Ability to work in a team and solo environment.
• Demonstrating awareness of current procedures, policies, and processes.
• Strong written and verbal skills.
• Answering, evaluating, and prioritizing incoming telephone, email and self-service requests for assistance from end-users.
• Experience working with and handling audio visual equipment.

Our collaborative culture encourages knowledge sharing, professional growth, and partnership across teams. Employees can work alongside experienced professionals, contribute to meaningful initiatives, and make an impact in a dynamic and client-focused environment. If you're looking for a workplace where you can grow professionally, build strong relationships, and make a meaningful impact, we'd love to hear from you.

Our Benefits Include

• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Employee assistance and wellness programs

Compensation

The anticipated base salary range offered for this role will be between $55,000 to $70,000 and represents the firm's good faith and reasonable estimate of the base compensation range. Actual base compensation will depend upon several factors, including but not limited to the candidate's relevant experience, performance, qualifications, degrees, and location as well as the needs of the firm. This position is eligible for overtime pay.

We look forward to learning more about you!